Cancellation And Refund Policy
Cancellation Policy
The customer can choose to cancel an order any time before it’s dispatched. The order cannot be canceled once it’s out for delivery. However, the customer may choose to reject it at the doorstep.
The time window for cancellation varies based on different categories and the order cannot be canceled once the specified time has passed.
In some cases, the customer may not be allowed to cancel the order for free, post the specified time and a cancellation fee will be charged. The details about the time window mentioned on the product page or order confirmation page will be considered final.
In case of any cancellation from the seller due to unforeseen circumstances, a full refund will be initiated for prepaid orders.
UrbanGoofy reserves the right to accept the cancellation of any order. Flipkart also reserves the right to waive off or modify the time window or cancellation fee from time to time.
Refund Policy
Welcome to UrbanGoofy.com! We strive to provide you with an exceptional shopping experience. If you need to return or exchange a product, please review our refund policy below.
1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
The request must be made within 3 days of receiving the product.
The product must be in its original condition, unused, and with all tags and packaging intact.
Proof of purchase (receipt or order confirmation) is required.
2. Refund Process
Request Submission: To initiate a refund, please contact our customer support team at [support@urbangoofy.com] or through our website’s contact form. Provide your order number, details of the product, and reason for the return.
Return Shipping: You will be responsible for the shipping costs associated with returning the product unless the item is defective or the wrong product was shipped.
Inspection and Processing: Once we receive your return, we will inspect the item to ensure it meets the refund criteria. The processing of refunds will be done within 2 business days after the inspection.
3. Refund Timing
Refunds will be processed during banking business hours in India. Please allow 2-3 banking days from the date of refund approval for the amount to be credited to your original payment method. The exact time may vary based on your bank’s processing time.
4. Non-Refundable Items
The following items are non-refundable:
Products marked as “Final Sale” or “Non-Returnable” at the time of purchase.
Personalized or custom-made items.
Gift cards or vouchers.
5. Exchanges
If you wish to exchange an item for a different size, color, or product, please follow the return procedure and specify your exchange request. Exchanges are subject to product availability.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us immediately. We will arrange for a replacement or refund based on the situation. Please provide clear photos of the damaged or incorrect item to assist with the process.
7. Contact Information
For any questions or assistance regarding refunds, please contact our customer support team:
Email: support@urbangoofy.com
Email: privacy.grievance@urbangoofy.com
Address: Wa-206 s/floor left side Wa block shakarpur Laxmi Nagar Delhi 110092
Thank you for shopping with UrbanGoofy.com! We appreciate your understanding and cooperation.
FAQ
Are you unsure about our refund policy? Do you have questions about cancellations? Look no further! We've compiled a list of our most frequently asked questions to help clear up any confusion you may have.
You have up to 24 hours to cancel your order after placing it. After that, we cannot guarantee that we will be able to cancel it.
Unfortunately, once your order is out for delivery, we cannot cancel it. You will need to wait until it arrives and then initiate a return if necessary.
No, there is no cancellation fee for orders that are cancelled within 24 hours of being placed.
We offer refunds for items that are returned within 7 days of purchase. Items must be in their original condition and packaging.
You can initiate a refund by contacting our customer support team. They will guide you through the process and provide you with any necessary forms or instructions.